Crucial Conversations Tools for Talking When Stakes Are High, Second EditionThe New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
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Contents
Whats a Crucial Conversation? And Who Cares? | 1 |
Mastering Crucial Conversations The Power of Dialogue | 19 |
Start with Heart How to Stay Focused on What You Really Want | 33 |
Learn to Look How to Notice When Safety Is at Risk | 51 |
Make It Safe How to Make It Safe to Talk About Almost Anything | 73 |
Master My Stories How to Stay in Dialogue When Youre Angry Scared or Hurt | 103 |
STATE My Path How to Speak Persuasively Not Abrasively | 131 |
Explore Others Paths How to Listen When Others Blow Up or Clam Up | 155 |
Move to Action How to Turn Crucial Conversations into Action and Results | 177 |
Yeah But Advice for Tough Cases | 189 |
Putting It All Together Tools for Preparing and Learning | 211 |
What Ive Learned About Crucial Conversations in the Past Ten Years | 223 |
End Notes | 231 |
Index | 233 |