Divided Against Itself: A Study of Integration in Welfare BureaucracyScandinavian University Press, 1994 - 308 sider A common complaint about agencies which provide social services or cash benefits is the lack of integration in their work. The mass media regularly bring stories about people who are claimed to be victims of defective coordination. Politicians and top-level administrators repeatedly stress the need for improved coordination. Yet, coordination problems continue to emerge at the level of service delivery. This organisational study of welfare bureaucracy raises two questions: Why do problems of integration reappear despite the officials' mandates and the goals of agencies? How are such problems related to basic traits of welfare bureaucracies? The book is concerned with issues of integration both within and between organisations. It is based on fieldwork in Norway and Scotland. In Norway national insurance offices and social services departments were studied. For purposes of comparison, the book also deals, more briefly, with the relationships between social security offices and social work area offices in Scotland. |
Innhold
Design and Methods of Data Collection | 23 |
InterAgency Relations in Norway | 37 |
INSTITUTIONAL | 43 |
Opphavsrett | |
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Vanlige uttrykk og setninger
achieve advice area teams argued authority social services benefits staff child protection cial claimants clients co-workers coordination decisions DHSS offices DHSS staff disablement discretion discretionary emphasised employment service expected extent fieldwork Fjordcity Forestville goals group leader help to self-help higher-level actors home support officers horizontal integration income maintenance individual Innst instance invalidity pension irregular callers kind Laketown less local government areas lone parents lower-level actors lower-level agencies mandates ment mobility national insurance administration national insurance offices national insurance staff neighbour help newcomers Norway Norwegian Norwegian parliament organisational design Ot.prp payments perceived problems public in need receptionists relationship responsibility Rivercity role rule-bending rules senior social worker situation social assistance Social Care Act social reports social security social services departments social work officers social work staff socialisation Statistisk sentralbyrå subordinate tasks tion tional transitional allowance Valleytown vocational rehabilitation welfare bureaucracies
Referanser til denne boken
'An Offer You Can't Refuse': Workfare in International Perspective Lødemel, Ivar,Trickey, Heather Ingen forhåndsvisning tilgjengelig - 2001 |
What Future for Social Security?: Debates and Reforms in National and Cross ... Jochen Clasen Ingen forhåndsvisning tilgjengelig - 2002 |