Emotion in OrganizationsStephen Fineman SAGE, 5. sep. 2000 - 289 sider This Second Edition contains key themes with all new contributors and is a completely separate work from the first. Emotion in Organization presents original work from leading scholars in the field, they engage with emotion as a qualitative phenomenon which shapes and is shaped by organizational life. Examining how emotion cannot be simply separated from thinking, judgment, decision-making and other so-called rational organizational processes, the book challenges us to build a passionate theory of organizations. The introduction reviews the expansion of organizational emotion studies and their appeal to several social-scientific disciplines. Divided into four parts, the book reveals through stories, interview |
Innhold
Emotional Textures | 15 |
Contours of Morality and Emotion | 20 |
Stephen Fineman School of Management University of Bath | 24 |
and Annette Wilson | 25 |
Feeling at Work | 46 |
Relational Experiences and Emotion at Work | 64 |
The Chinese Experience | 83 |
Debra E Meyerson Center for Work Technology and Organization | 100 |
Aesthetic Symbols as Emotional Cues | 151 |
Working with Emotion | 167 |
Annette Wilson College of Architecture and Urban Planning University | 181 |
Views from Service Agents | 184 |
Ambivalent Feelings in Organizational Relationships | 204 |
How Children Manage Emotion in Schools | 241 |
Emotion and Injustice in the Workplace | 255 |
Christine Beckman Graduate School of Management University | 274 |
Appropriating and Organizing Emotion | 101 |
Bounded Emotionality at the Body Shop | 115 |
Pinder Faculty of Business University of Victoria | 139 |
Epilogue | 277 |
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Academy of Management acting adult aesthetic ambivalence analysis anger Anita Roddick associated behaviour bosses bounded emotionality burnout call centre workers chapter Chinese clients co-workers cognitive compassion compassionate conceptual conflict context cultural customers deep authenticity described detectives dimensions display rules displayed emotions eclectic design Emotion in Organizations emotional competencies emotional dissonance emotional experience emotional expression emotional intelligence emotional labour example feelings felt feminist Fineman Goleman heterarchy Hochschild homeostasis homeostatic human individuals injustice experiences interviews job satisfaction Journal managerial metaphors Meyerson Middle Eastern monomorphic designs Mumby and Putnam narratives negative norms one's Organizational Behavior organizational culture pain participants person police positive professional Psychology Rafaeli reflect relational relationships responses restaurants role Sage Sandelands service agents Social Psychology social science social workers stories stress style suggest superego surface inauthenticity talk theory Thousand Oaks understanding values women workplace York